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Ask CDOT: Will you fully act on your social media reply policy?

Intro: AskThem is a free and open-source platform for questions-and-answers with public figures. It's like a version of the White House's "We The People" petition platform, but for every elected official nationwide and anyone with a verified Twitter account.

http://www.askthem.io/questions/52fd2ec69d29c9f8b8000014

My question: From Page 59 of CDOT’s Chicago Forward Action Agenda: "Respond to at least 90% of Twitter and other social media inquiries promptly – within one business day, preferably within two hours."

Social media is a great way to communicate comments, concerns and ideas whether it's regarding an immediate or ongoing situation. We are asking you to engage with Chicago residents through social media and to improve communication.

Thanks!

http://www.cityofchicago.org/dam/city/depts/cdot/Admin/ChicagoForwa...da.pdf

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Replies to This Discussion

Permalink Reply by Justin Haugens on March 27, 2014 at 12:06pm

I guess this was viewed as spam.

Does anybody actually want anything from CDOT?

Permalink Reply by BruceBikes on March 27, 2014 at 1:12pm

Maybe CDOT is already complying with it's social media reply policy.  Why don't you try asking them directly via their social media channels on twitter or facebook?

Permalink Reply by Justin Haugens on March 27, 2014 at 1:35pm

I can assure you they aren't, I wouldn't have created this if they were meeting their policy.

Permalink Reply by Justin Haugens on March 27, 2014 at 7:42pm

Have you ever received a response from CDOT in any shape or form?

Either way, the policy is what it is, they implemented it but are not acting on it--why not attempt to hold them accountable?

Permalink Reply by Justin Haugens on March 27, 2014 at 7:46pm

Plus, Twitter forces someone to get to the point or spell it out over numerous posts. It's possible a person rants more BECAUSE the organization does NOT respond. This is partly my frustration with CDOT.

It's not all whining, if that's what you think it is, you're following the wrong people. 

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