This is a popular destination/stop for many riders. They now require you to park your bike at the bike racks right next to the road at the entrance to the parking lot. This is completely out of view from the restaurant (separated by the entire parking lot). Bring enough locks to secure your bike or simply chose not to do business with them anymore. The patio is closed this time of year and they won't allow bike parking there or in the side yard. They should take a lesson from other brewpubs and have parking right in front of the building.
But..... Those places clearly exist. They're almost the norm. There's literally 100s of bars in Chicago that will welcome you with a smile and a warm greeting. I like them too, and visit them often.
I just don't need everything to feel like that. To each their own, but I doubt I'm alone in finding some of the anti-socialness of places like Kuma's and Three Floyd's part of the charm, not just something to be endured.
Why do people think things need to fit within what they want. If you don't like places like Kuma's and three Floyd's which can be a bit anti-social almost by design, don't go there. It's as simple as that. Personally, I kinda like a place that's willing to tell someone to "f off" every once in a while and play music ridiculously loud. So do others. Hell, Ed Debevic's and Dick's Last Resort tried to build (poorly IMHO) chains off of the concept of surly service. So, by all means, vote with your wallet, which is your right to do, and maybe my wait will only be an hour instead of two next time.
EDIT: and I'll add.... I think very often these places are not intentionally unfriendly to people. They just aren't overly accommodating in the way most hospitality places in this country (and I do stress this country) are to people. I've personally had good and friendly experiences at Three Floyd's, but it's probably because I didn't ask for much or expect much outside of enjoying some okay bar food and some fantastic beers competently served to me with not-quite-a-smile.
As I mentioned earlier, I do think there's a difference between less social/less friendly and bad customer service so while you enjoy the place and haven't experienced the same customer service-related frustrations (nothing to do with being friendly or not being friendly), it doesn't mean we've all had the same experience. And I agree with you - we vote with our wallets. I prefer to go to places that will feed me if they sell food and not make me wait hours to do it.
So, I hardly expect that things need to fit within what I want. But if I don't like it, I'll say so. I can be as anti-social as anyone you'd like to meet. But I don't find the need to defend 3 Floyds. And I don't dig the Wiener Circle shtick either. And I never waited an hour or more for a Hot Dog. That's how I roll. What's it to ya?
I think the answer to this varies by location. People seem genuinely thrilled to be insulted at the Wiener Circle. People do not seem thrilled when what they want is be treated like a human being, but an employee has decided they don't like the look of you, or your perceived lifestyle, etc., and provides sub-standard service.
I remember when the Three Floyd's guys were still building their brand and they used to come and bring their beers by the trunk load to Chicago bars. The pretentiousness and overall crappy service was quite a shock when I finally got around to biking to the Munster location a few years ago. I won't be going back.
Yeah, I've heard a thing or three about the 3F attitude from couple of barkeeps in Chicago...
And I just started to think that maybe, hopefully, the FFF is changing for the better... Oh, well, there are a lot of better breweries to ride to.