The Chainlink

REI 20% off one item sale ends tonight-- anyone take advantage?

I spent some time poking around the site last night and trying to motivate myself to buy something, but in the end I'm just not excited enough about channeling my money somewhere other than a local bike shop (and I guess not urgently in need of anything.)

Apparently you can put one item from the main REI site and one item from REI outlet in your cart at the same time and get 20% off both.

Anyone seize the opportunity to buy that big ticket item they've been needing?

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Thule roof rack.
I pretty much stopped shopping at REI after thet started having an armed security guard at their store. Made me feel really uncomfortable. And the manager on duty was not interested in hearing my concern.

There are better (local) options to buy the things I need. And those shops don't treat me like a potential criminal.

I don't need REI anymore.

My enthusiasm really started to wane when I had a bad customer service experience at the Halsted Ave store about 2  years ago-- have only been back once since and don't remember an armed guard so guessing that's something instituted recently.

Is that the store you're referring to? Does anyone know if something "happened" to necessitate the armed guard in someone's view?

Duppie 13.5185km said:

I pretty much stopped shopping at REI after thet started having an armed security guard at their store. Made me feel really uncomfortable. And the manager on duty was not interested in hearing my concern.

There are better (local) options to buy the things I need. And those shops don't treat me like a potential criminal.

I don't need REI anymore.

I'm going to be doing more trail running and bought some Vibram FiveFingers Spyridon LS Trail Running Shoes. I was able to use my membership dividend on top of the discount.

Yes, it's the one at Halsted near Clybourn.  The first time I saw the guard was around Christmas 2011. The last time I was in there was the week after the NATO summit (May 2012). When I asked the manager on duty why they had an armed guard, he said that the city had asked them to get an armed guard for the NATO summit. When I told him that the guard had been there for almost half a year, he just turned around and walked away...

h' 1.0 said:

I haven't been in there in quite a while.  My enthusiasm really started to wane when I had a bad customer service experience at the North Ave store about 2  years ago-- have only been back once since.

Is that the store you're referring to? Does anyone know if something "happened" to necessitate the armed guard in someone's view?

Duppie 13.5185km said:

I pretty much stopped shopping at REI after thet started having an armed security guard at their store. Made me feel really uncomfortable. And the manager on duty was not interested in hearing my concern.

There are better (local) options to buy the things I need. And those shops don't treat me like a potential criminal.

I don't need REI anymore.

I took advantage of my dividend and coupon to pick up a tent, but alas that won't be a bike camping option rather an auto camping kit. However the windstopper gloves if I can still find 'em come next winter weather will be handy.

For the weekend warrior in me (Orienteering) I did grab a pair of spats...er gaters. But I also did not find a need in my bike kit that needed filling.

Jeff

Sounds like the kind of enthusiasm for dealing with customers I've experienced there.

I wonder if it's an intentional schtick, like Wiener Circle or Dick's Last Resort?

Maybe Conan and Triumph the comic insult dog should pay a visit?

Duppie 13.5185km said:

When I told him that the guard had been there for almost half a year, he just turned around and walked away... 

Thanks for making me laugh!



h' 1.0 said:

Sounds like the kind of enthusiasm for dealing with customers I've experienced there.

I wonder if it's an intentional schtick, like Wiener Circle or Dick's Last Resort?

Maybe Conan and Triumph the comic insult dog should pay a visit?

Duppie 13.5185km said:

When I told him that the guard had been there for almost half a year, he just turned around and walked away... 

I have never had a bad experience at REI. Can't say the same about certain local bike shops…

I looked at some alcohol stoves for a trip I want to make in the fall but couldn't get excited enough to buy anything.  The price of some of their micro tents is nuts, as well, though a good pad would be nice for my trip.

I've seen similar behavior in the past where there was apparently a membership drive going on. Every associate would descend upon me like a Jehovah's witness and push their membership deal, without bothering to ask what I was looking for. Quite comical.

Jennifer on the lake said:

Every time I'm there, I get an impression like they've just received a corporate memo about how to get more women interested in X and treat all female customers accordingly. Is their customer service really more gender-neutral than I thought?

I have always had good experiences with REI as regards returns, exchanges, customer service.  I used my dividend along with the 20% off to get a free pair of bike shorts.

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