Ortlieb people - need replacement rail for QL-2

Anyone have experience with replacement parts for the QL-2 system with Ortlieb? I was doored today on my way to work, luckily she hit me just as I was passing by and not right before. There was no body harm and none to my bicycle either, but one of my Ortlieb panniers was ripped off the rack of my bike. The QL-2 handle and locks are broken, but can be replaced by ordering online. The QL-2 rail (top one) was also snapped and I can't seem to find any replacement online via the Ortlieb store or other vendors. I sent an email to Ortlieb asking if it can be replaced but they are out of the office until January 2nd. The woman who doored me gave me her contact info and said she would foot the bill, I'd like to give her a quote on the damage as soon as possible. Anyone know whether I can obtain a QL-2 rail, if so where, and if so how much? My worry is that it is impossible to obtain this rail and thus I'll have to replace the whole bag.

Thanks,
Spence

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Permalink Reply by notoriousDUG on December 27, 2012 at 10:46am

I don't see any availability on the rail through Ortlieb or any vendor so I think you may be out of luck on that. I have a feeling you're looking at a new bag unless Ortlieb says different.

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Permalink Reply by Kelvin Mulcky on December 27, 2012 at 11:57am

I'd try http://www.thetouringstore.com/

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Permalink Reply by Julie Hochstadter on December 27, 2012 at 2:49pm

happy you came out unharmed. no idea about ortlieb stuff myself....

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Permalink Reply by spencewine on December 27, 2012 at 3:19pm

Thanks Julie, I'm feeling pretty lucky right now. I was probably milliseconds from things being much worse.

Regarding the broken rail, I've attached a photo as to what I'm talking about.

Attachments:

QL-2 Rack.JPG, 2 MB

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Permalink Reply by kiltedcelt on December 27, 2012 at 7:56pm

These folks have pretty much the most bag hardware from the most brands of anyone I've seen on the web, however they don't seem to have anything that resembles your broken part.

http://www.bikebagshop.com/ortlieb-bag-parts-c-43.html

Ortlieb may be able to tell you the best whether that can be fixed or whether you're looking at a whole new bag. The fact that it looks to be a screwed-on piece I can't see why you might not be able to get them to send you a replacement even if other retailers don't carry it.