Both my wife and I have called them a bunch of times over the past couple weeks (and left messages), because she has her eye on a particular Public bike and they seem to carry them. No response, no one ever answers during business hours or calls back. Anyone know what's up? I may have to make a trip over there just to see if anyone's alive.
I don't know if it's "unforgiveable", since people may have life circumstances that are beyond their control; again, we're talking about a small business here. I will agree that unfortunately most businesses can't be saved once they've gone through a period of unreliability and damage to their reputation such as this.
I'll admit that it's poor that the owner's response to people who've left voice messages and sent e-mails that were unacknowledged was "just call or e-mail for an appointment."
Not having your store front open because of staffing issues or personal emergencies is one thing but failing to return calls, and especially e-mails, is pretty much unforgivable for a business. If there really is an issue so serious you cannot attend to your business properly it is quite easy to change your outgoing voice mail and set an auto-responder on your e-mail letting people know what is happening.
FWIW, Rapid Transit will happily work on your dutch bike. ;)
On the list of "unforgivable" sins on an interpersonal level this barely registers.
But in the reality of the business market personal feelings don't really matter. We don't live in a world of "to each according to their needs" yet so if a business wants to succeed they need to position themselves in such a way as to not fail.
Not to get all Ayn Rand over this -but unless you are lucky enough to be sitting on a TIF fund these kinds of business practices may very well be "unforgivable" within the current business cycle.
To be honest, Copenhagen Cyclery had already lost my business a long time ago due to other poor service issues. The only reason I was going back was because I need Velorbis parts that I can only get through a Velorbis dealer. Luckly, the manufacturer is working with me directly.
To the original poster, I would encourage you to consider that before you purchase a Public. Even a dutch bike is going to need occasional parts and service eventually. Having the support of a reliable and trustworthy LBS (like, say, Boulevard Bikes) should be a major consideration when laying down money for a premium bike. I chose to buy from CC because I liked the Velorbis bikes better than the Pashleys, which was apparently a poor choice.
This was a very touching story...but maybe because i Love Pizza so much :)
That was a great story.
+1 Sometimes you just have to ask the people most likely to care.
I walked by Copenhagen Cyclery this morning and they have returned to regular business hours courtesy of new employee Lew.
Where can I see a copy of this "New Employee Law?" Does it force the business to have regular hours out of respect for the new employee's rights?
What does ornithology have to do with reading?